It costs a business about 5-20X more to acquire a new customer than it does to sell to an existing one. The existing customers also spend 67% more than new customers. What are you doing to keep your customers coming back to your business?
Customer loyalty is essential to your brand’s success. Loyal customers spend more than other customers and they like to spend more often with brands they like. Loyal customers will tell their family and friends about the brands they like and trust. Your loyal customers bring you new customers!
Providing a great customer service experience helps immensely with gaining trust from customers. However, how do you get customers to keep coming back to do business with you? That’s where a customer loyalty program helps.
Are you a local business in Toronto looking to launch your customer loyalty program? Our Integrated Marketing team will analyze the current programs being offered by your competitors and design an exclusive offer that will pay for itself, enhance the brand and create deeper engagement. Our web development capabilities can also help you in developing a digital loyalty program. Whether you have a physical or digital loyalty program, it will be sure to keep your customers coming back.